Terms of Service

1. Acceptance of Terms

These Terms, together with any executed Order Forms, Statements of Work (SOWs), the Privacy Policy, Data Processing Addendum (DPA), and Security Practices documentation constitute the entire agreement. In case of conflict, executed Order Forms take precedence.

2. Service Description

AuraOne provides an enterprise AI evaluation and workforce management platform. This includes AI Labs, Workforce Platform, Regression Bank™ Stats API, and Domain Labs. We may update or modify these Services and will notify enterprise customers of material changes.

3. User Accounts

You must provide accurate registration information. Organizations are responsible for all activity under their accounts. You must maintain the security of your credentials and notify us immediately of any unauthorized access.

4. Acceptable Use Policy

• No Illegal Use: Do not use Services for unlawful activities.
• No Harmful Content: Do not process hate speech, malware, or infringing content.
• No Reverse Engineering: Do not attempt to derive source code or algorithms.
• No Competition: Do not use output to build competitive AI models.
• No Scraping: Automated extraction of data is prohibited outside of API use.

5. Intellectual Property

AuraOne owns the Services, software, and documentation. You retain ownership of your Customer Data. We grant you a limited, revocable license to use the Services during your subscription term.

6. Customer Data & Confidentiality

You grant us a license to process your data to provide the Services. We do not use your data to train our general foundation models without express consent. Both parties agree to protect each other's Confidential Information with reasonable care.

7. Payment & Billing

Fees are specified in your Order Form. Subscriptions auto-renew unless cancelled. Late payments may incur interest and suspension of service. Taxes are your responsibility unless otherwise stated.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service unless defined in an SLA. Planned maintenance will be scheduled during off-peak hours with notice.

9. Warranties & Disclaimers

THE SERVICES ARE PROVIDED "AS IS". WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT AI OUTPUTS ARE ERROR-FREE.

10. Limitation of Liability

OUR LIABILITY IS LIMITED TO THE FEES PAID IN THE LAST 12 MONTHS OR $1,000, WHICHEVER IS GREATER. IN NO EVENT ARE WE LIABLE FOR CONSEQUENTIAL DAMAGES OR LOST PROFITS.

11. Indemnification

We indemnify you against IP infringement claims for our Service. You indemnify us against claims arising from your Customer Data or misuse of the Services.

12. Termination

You may terminate for convenience at the end of your billing cycle. We may terminate for cause (e.g., breach of terms). Upon termination, your license ends and you must cease use.

13. Dispute Resolution

Disputes will be resolved via binding arbitration in San Francisco, CA, under JAMS rules. Class actions are waived.

14. Contact Information