AuraOne support. Always on.

Specialists, docs, and telemetry answers within four hours—so every launch stays rehearsed.

AuraOne Status

Real-time health monitoring for guardrails, routing, and telemetry (updates every 30 seconds).

All Systems Operational

API Gateway

Core API endpoints and routing

Operational

Response Time

42ms

Uptime

99.98%

AI Labs

Evaluation engine and environments

Operational

Response Time

156ms

Uptime

99.97%

Workforce Platform

HITL task routing and management

Operational

Response Time

38ms

Uptime

99.99%

The Regression Bank™ Stats API

Automated regression testing + telemetry streaming

Operational

Response Time

24ms

Uptime

100.00%

WebSocket Server

Real-time collaboration features

Operational

Response Time

12ms

Uptime

99.96%

Storage & Database

PostgreSQL and Redis clusters

Operational

Response Time

8ms

Uptime

99.99%

Last updated: 10:06:01 PM UTC

Choose Your Channel

Multiple ways to get help. All designed for speed.

Always available

Immediate

AI Assistant

Instant AuraOne answers. Context-aware. Available 24/7.

Page Mission Control

Self-service

Instant

Documentation

Complete AuraOne guides, API references, and integration examples.

Open AuraOne docs

Community-driven

< 2 hours

Community

Developer forums sharing AuraOne solutions and peer support.

Enter the community hangar

Business hours

< 24 hours

Email Support

Technical questions, account issues, or AuraOne feature requests.

Email Mission Control

Instant Answers

The questions we hear most. Answered clearly.

Getting Started

How do I get started with my first evaluation?

Create an account, generate an API key, install the AuraOne SDK (npm install @auraone/sdk), and run your first rehearsal in under 5 minutes. Follow our Quick Start guide.

Updated 3 days agoUpdated weekly

Product

What is The Regression Bank™ Stats API?

The Regression Bank™ Stats API converts production escapes into AuraOne firmware with live Stats API telemetry and Grafana alerts. Every failure becomes impossible to repeat—currently preventing 10,847 active regressions.

Updated last weekUpdated weekly

Technical

Which API endpoints should I use?

Start with /v1/evaluations for rehearsals, /v1/experiments for A/B comparisons, and /v1/environments for domain labs. Full AuraOne API reference lives in the docs.

Updated yesterdayUpdated weekly

Compliance

How do I enable compliance features?

Navigate to Organization Settings → Compliance to activate AuraOne evidence packs for FDA, HIPAA, ISO, or EU AI Act. Enable audit trails and automation, then contact support for regulatory reviews.

Updated 5 days agoUpdated weekly

Integration

What are the integration requirements?

Node.js 18+, Python 3.9+, or any REST-compatible stack. AuraOne works with major CI/CD platforms and supports OpenAI, Anthropic, Azure, and local models.

Updated this monthUpdated weekly

Billing

How does pricing work?

Pay per evaluation. No hidden fees. Unlimited team members. Free tier includes 1,000 evaluations/month. Enterprise pricing starts at custom rates. View detailed pricing.

Updated 2 weeks agoUpdated weekly