AuraOne support.Issues disappear before you page us.
AuraOne Mission Control pairs you with the engineers who write Regression Bank, TrustScore, and the telemetry that guards your estate.
Every AI deserves an Aura—we rehearse the fix, ship the protection, and log the proof before production feels a tremor.
Get help in minutes.
Pick the lane that matches your urgency and enter a response loop immediately.
Every channel ready to help.
Route to email, phone, chat, forums, or social—every channel staffed by the builders who know your deployment.
Direct lines to the right team
Reach the Regression Bank, AI Labs, and TrustScore specialists who resolve incidents at the source.
Phone
- US Support: +1 (888) AURA-ONE
- EU Support: +44 20 1234 5678
- APAC Support: +65 6789 0123
- Emergency Line: +1 (888) AURA-EMG24/7 critical response
Connect with peers
Share best practices, review example playbooks, and collaborate across industries.
Developer Forums
- General Discussion: Platform usage and best practices
- API Integration: SDK and API development questions
- Domain Labs: Specialized evaluation environment discussions
- Workforce Platform: Human-in-the-loop operations
- Recruitment: Cleo and automated hiring topics
GitHub Community
- Issue Tracking: Bug reports and feature requests
- Pull Requests: Community code contributions
- Discussions: Technical design and architecture talks
- Wiki: Community-maintained documentation
Twitter / X
@AuraOneAI
- Real-time status updates
- Quick questions & responses
- Community highlights
AuraOne
- Official announcements
- Support best practices
- Industry discussion groups
Support that scales with you.
From pilots to enterprise war rooms, we scale coverage with your launch cadence.
Community Support
"Self-serve resources"
Priority Support
"Embedded AuraOne pod on call"
Enterprise Support
"AuraOne command partnership"
24/7 Enterprise Support
"Follow-the-sun AuraOne command"
Service levels you can rely on.
Clear response targets for every plan and every incident.
| Issue Type | Community | Priority | Enterprise | 24/7 Enterprise | |
|---|---|---|---|---|---|
P1: Critical (System Down) Complete service unavailability | Best effort | 4 hours | 1 hour | 30 minutes | 15 minutes |
P2: High (Major Feature Broken) Primary functionality degraded | Best effort | 12 hours | 4 hours | 2 hours | 1 hour |
P3: Normal (Standard Issues) Minor issues with workarounds | Best effort | 24 hours | 12 hours | 4 hours | 2 hours |
| Resolution Targets | Community | Priority | Enterprise | 24/7 Enterprise | |
|---|---|---|---|---|---|
Simple Issues | 3-5 days | 2-3 days | 1-2 days | 4-8 hours | 2-4 hours |
Complex Issues | 1-2 weeks | 3-5 days | 2-3 days | 1-2 days | 4-8 hours |
Services that scale with your program.
From onboarding to optimization, embedded experts keep your AI initiatives on track.
Embedded specialists, program management, and proactive guidance for every stage.
Enterprise Customers
- Dedicated TAM: Full-time customer success manager
- Quarterly reviews: Performance and optimization deep dives
- Strategic planning: Roadmap alignment and planning
- Executive sponsorship: C-level relationship management
- Custom reporting: Tailored analytics and insights
Implementation Support
- Project management: Dedicated PM for deployment
- Technical architects: Solution design and governance
- Integration specialists: Custom connector development
- Training coordinators: Team training and enablement
- Success metrics: KPI tracking and reporting
Embedded specialists, program management, and proactive guidance for every stage.
Consulting Services
- Platform assessment: Current state evaluation
- Architecture design: Tailored system design
- Integration development: Custom connector builds
- Performance optimization: System tuning and scaling
- Migration services: Legacy system migration
Training Services
- Administrator training: Platform management
- Developer training: SDK and API deep dives
- User training: End-user enablement
- Custom workshops: Specialized topics
- Certification programs: Official tracks
Embedded specialists, program management, and proactive guidance for every stage.
Critical Incident Response
- 24/7 hotline: Immediate emergency access
- Escalation protocols: Automatic executive escalation
- Status updates: Hourly incident briefings
- Root cause analysis: Post-incident review
- Prevention planning: Future mitigation
Business Continuity
- Disaster recovery: Platform availability assurance
- Data backup: Automatic protection and snapshots
- Failover systems: Redundant architecture
- Communication plans: Stakeholder notifications
- Recovery testing: Regular failover exercises
Resource library curated by builders.
Documentation, tutorials, and interactive tools maintained by the teams who ship AuraOne.
User Guides
- Getting started tutorials
- Platform overview and navigation
- Complete API reference
- SDK guides by language
- Best practice playbooks
Technical Documentation
- Architecture and system design
- Security & compliance guides
- Performance tuning manuals
- Troubleshooting runbooks
- Release notes and changelogs
Video Content
- Step-by-step tutorials
- Product demo library
- Webinar recordings
- Customer story case studies
- Product update spotlights
Interactive Content
- SDK playground
- API explorer
- Sandbox environments
- Reference sample applications
- Code generators & templates
Real-time visibility across the platform.
Monitor health, performance, and proactive safeguards from a single control surface.
System Status
- Platform health with live uptime indicators
- API status including latency and throughput
- Individual service availability dashboards
- Incident history with root cause summaries
- Maintenance schedule and planned windows
Performance Metrics
- Historical uptime statistics
- API response time distributions
- Error rate tracking
- Throughput and capacity utilisation
- User experience telemetry
Proactive Monitoring
- Automated regression and health checks
- Real-time performance monitoring
- Continuous security scanning
- Dependency monitoring for third parties
- Capacity planning forecasts
Alert System
- Email notifications for status changes
- SMS alerts for critical incidents
- Webhook integrations for custom tooling
- Dashboard alerts for live monitoring
- Mobile app with push notifications
Specialized expert teams.
Direct access to the engineers who built your platform
Regression Bank & AI Labs
Evaluation tuning, domain extensions, failure detection
labs-support@auraone.aiWorkforce & TrustScore™
Hybrid routing, quality calibration, Domain Guilds
workforce-support@auraone.aiCompliance & Governance
Audit trails, EU AI Act, SOC 2, HIPAA packages
compliance@auraone.aiProof for every audit window
Live certification health, control coverage, and upcoming reviews for regulated workloads.
Control coverage
Updated 2/8/2026
Updated 2/8/2026
Updated 2/8/2026
Certification status
SOC 2 Type II
Active
HIPAA
Maintained
ISO 27001
In progress
Upcoming reviews
EU AI Act impact analysis
Due Apr 18
Owner: Compliance Ops
Regression Bank replay validation
Due Apr 26
Owner: QA & Safety
Vendor risk reassessment
Due May 03
Owner: Security
Transparent incident response
Every event, response, and resolution documented. No surprises. No hidden impact.
AWS us-east-1 latency spike
Automatic failover to backup region. Regression Bank replay confirmed no customer impact.
Webhooks delivery delay
Hybrid queue throttling triggered. Backlog drained and catch-up replay executed.
Integration partner timeout
Route temporarily rerouted to internal evaluation runner. Partner notified and patch shipped.
Response metrics
Transparency you can depend on
Live uptime telemetry, compliance status, and the data you need for executive briefings.
Operational telemetry
Rolling 12-month uptime
Global edge presence
Median evaluation latency
Regression repeats today
Compliance badges
SOC 2 Type II
Independent assurance
HIPAA yes
Signed business associate agreements
EU AI Act ready
Policy + evidence packages
Resources
Everything you need for security reviews
Find answers fast
Search thousands of evaluation, workforce, and compliance articles curated by the teams that ship AuraOne.
Searchable Knowledge Base
500+ articles
500+ articles covering evaluation, workforce, compliance, and automation workflows.
Interactive Tutorials
120+ guides
Guided, hands-on walkthroughs to ship your first evaluation or workforce workflow in minutes.
Video Library
100+ videos
100+ demos, webinars, and deep dives covering Regression Bank telemetry loops, TrustScore™, and compliance tooling.
API Explorer
Live explorer
Test every endpoint in a live, authenticated workspace with code snippets for TypeScript, Python, and cURL.
SDK Playground
TypeScript & Python
Run sample applications, scaffold projects, and compare integration patterns for every SDK.
Copilot for support teams
Real-time knowledge from your Regression Bank telemetry, incidents, docs, and workflows. Ask it anything.
Ask AuraOne
Pull in incidents, docs, and playbooks instantly.
Suggested prompts
What it can do
- Replay incidents and summarize root causes
- Surface compliance obligations for a workload
- Build a timeline of previous escalations
Recent activity
- Completed: Regression replay3 minutes ago
- Queued: Workforce calibration14 minutes ago
- Drafted: Compliance audit report38 minutes ago
Route to the right team instantly
Tell us what happened and AuraOne routes the request to Regression Bank, Workforce, or Compliance specialists.
What happens next?
- 1. Routing engine identifies Regression Bank, Workforce, or Compliance specialists.
- 2. Incident timeline is auto-attached with relevant regression artifacts.
- 3. SLA timer starts and escalations trigger if not acknowledged.
Continuous feedback fuels improvement.
Customer insight flows straight into the roadmap, support playbooks, and automation.
Customer Feedback
- Post-interaction satisfaction surveys
- Net Promoter Score tracking
- Detailed feedback forms
- Improvement suggestion intake
- Published customer case studies
Product Improvement
- Feature request triage with visibility
- Bug report workflows and status updates
- Usability testing programs
- Private beta access for new features
- Ongoing user research interviews
Continuous Improvement
- Support metric dashboards and KPIs
- Customer satisfaction and NPS monitoring
- Quarterly process optimisation reviews
- Ongoing training for support teams
- Support tooling and technology updates
Innovation
- AI-powered ticket triage routing
- Self-service experience enhancements
- Automation for repetitive resolutions
- Predictive support for proactive outreach
- Personalised assistance by customer profile
Save these direct contacts.
Every regional office and escalation path in one place.
Primary Support Contacts
- General Support: support@auraone.ai
- Enterprise Support: enterprise@auraone.ai
- Technical Support: tech@auraone.ai
- Billing Support: billing@auraone.ai
Regional Support
- Americas: americas@auraone.ai
- Europe: europe@auraone.ai
- Asia Pacific: apac@auraone.ai
- Global: global@auraone.ai
Emergency Contacts
- Security Incidents: security@auraone.ai
- System Outages: outages@auraone.ai
- Data Breaches: breach@auraone.ai
- Legal Issues: legal@auraone.ai
Getting help takes minutes.
Follow the quick-start checklist and manage every interaction inside the support portal.
Quick start checklist
- 1Check Documentation
Search the knowledge base and release notes first.
- 2Community Forums
Review discussions to see if others solved similar issues.
- 3Status Page
Verify real-time platform health and maintenance windows.
- 4Contact Support
Choose the channel that matches your urgency and plan.
- 5Escalation
Follow escalation procedures for critical or unresolved issues.
Support portal
- Ticket system to create and track every request
- Account dashboard with all current and historical interactions
- Asset library for runbooks, reports, and shared resources
- Contract information outlining support entitlements
- Billing history for support services and add-ons