AuraOne
TrustScore™ Routing

Experts on demand.Always on time.

The factory floor that manages itself. 47k specialists and autonomous agents share one synchronized pipeline.

47k
Domain experts across 10 fields
92%
Inter-annotator agreement
428/week
New guardrails launched
307 ms
escalation reroute
98.6%
quality under spike
0
manual escalations
94%
talent ready-on-call
Scroll to explore

Escalations dissolve mid-stride.

18,240
routes / hour steady
3.2×
faster clearance
99.4%
queues closed first pass
6
continents on standby
TrustScore™ watches signal drift and calls a senior mind before confidence slips.
AuraOne updates scripts, guardrails, and approvals the moment a policy changes.
Escalation rehearsals replay the reroute so ops leads see why the switch flipped.
AI routes stay in the loop: low-confidence runs surface to humans with annotated rationale.
Standby specialists confirm automatically when workloads spike—no manual paging.
Live Reroute Walkthrough

Watch the queue breathe in real time.

Follow how AuraOne weighs signal strength, TrustScore™, and guardrail context before sliding tasks between AI and humans.

Live Collaboration

Operational transform as a service.

Watch hybrid teams solve incidents in real time. AI proposes fixes, experts amend, compliance officers observe—no collisions, no lost context.

Live Co-Editing

Operational Transform keeps 48 editors conflict-free, even at 150ms latency.

Queue Intelligence

Tasks auto-assign to experts when AI confidence dips below threshold.

Branch & Merge

Scenario trees capture alternate decisions; best path auto-promotes.

Session timeline

Incident #8214 • Severity High

Real-time
00:00:01

AI router

Suggested auto resolution

Confidence 0.78 → routed human

00:00:07

Expert guild

Claimed session

TrustScore +4.2

00:00:18

Observer

Flagged ambiguity

Cleo queued follow-up

00:00:32

AI assist

Re-summarized document

Latency -41%

Routing Simulator
Millisecond decisions

See the hybrid router choose its path.

Adjust confidence thresholds and watch tasks flow. AI handles the high-certainty work. Humans take the edge cases. Every reroute logged, every SLA enforced.

Confidence Threshold
0.82AI
Escalation Rule

Beneath 0.78 → Guild: Medical AI Alliance

Task ID

task-58241

Inbound triage

→ Medical AI Alliance

Confidence0.82Human

Task ID

task-58242

Inbound triage

→ AuraOne/ai-routing

Confidence0.93AI

Task ID

task-58243

Cleo interviews

→ Creative AI Guild

Confidence0.77Human

Live Telemetry

AI coverage

78%+12%

Avg cost

$46-31%

Escalations

11%-8%
AI safeguards

AI auto-escalates when TrustScore < 87 or SLA breach predicted.

Escalations auto-notify guild leads.

AI Agents

Auto-summarization, prompt rewriting, and ticket closure suggestions stream via WebSocket.

Latency Target

P95 < 400ms

TrustScore™

Know your workforce at a glance.

Every action feeds the TrustScore™ graph. Watch contributions, drift, and compliance converge into a single signal that routes work automatically.

Global TrustScore

+4.6 vs last week

94.2Top 1% experts have 98.7
Trust accelerating SLA 99.7%

Score Composition

Weighted aggregation

37%

IAA

21%

Bias

18%

SLA

14%

Expert

10%

Compliance

IAA Accuracy

37%

Weighted by task difficulty and historical agreement.

Bias & Drift

21%

Bias scans and drift detection penalties auto-applied.

SLA & Responsiveness

18%

On-time delivery, review cycles, and escalation handling.

Expert Feedback

14%

Guild lead endorsements and customer satisfaction scores.

Compliance

10%

GDPR, HIPAA, and internal policy adherence tracked per expert.

Elite experts maintain TrustScore > 96 for three consecutive quarters.
TrustScore™ Reputation

TrustScore™ is the pulse of every move.

Scores update with each touch. Approvals, payouts, and reroutes shift automatically so launches stay calm.

Quality telemetry

Quality, compliance, and trust in one dashboard.

Real-time dashboards align teams across product, operations, and compliance. Metrics stream from Prisma-backed services, refreshed every 2 seconds via WebSocket.

IAA

92.4%

Inter-annotator agreement (weighted)

+1.8%

QA Latency

11m

Reviewer turnaround (P90)

-32%

Escapes

0.6%

Regression escapes (rolling 30d)

-0.2%

Quality Controls

Automated & continuous

Calibration Deck

Randomized audit packs regenerate nightly across 400+ tasks.

Drift Radar

ML drift detection ties into regression bank and routes retraining jobs automatically.

Bias Sentinel

Protected classes monitored per decision; alerts feed compliance teams instantly.

Compliance status

Auditable trail

SOC2 Type II

Automated evidence

active

HIPAA

Automated evidence

ready

EU AI Act

Automated evidence

in review
AI suggestions auto-assign reviewers when TrustScore dips below 88.
Temperature checks fire when bias sentinel detects drift.
Audit exports available via `POST /api/v1/quality/export` within 5 seconds.
TrustScore™

Know your workforce at a glance.

Every action feeds the TrustScore™ graph. Watch contributions, drift, and compliance converge into a single signal that routes work automatically.

Global TrustScore

+4.6 vs last week

94.2Top 1% experts have 98.7
Trust accelerating SLA 99.7%

Score Composition

Weighted aggregation

37%

IAA

21%

Bias

18%

SLA

14%

Expert

10%

Compliance

IAA Accuracy

37%

Weighted by task difficulty and historical agreement.

Bias & Drift

21%

Bias scans and drift detection penalties auto-applied.

SLA & Responsiveness

18%

On-time delivery, review cycles, and escalation handling.

Expert Feedback

14%

Guild lead endorsements and customer satisfaction scores.

Compliance

10%

GDPR, HIPAA, and internal policy adherence tracked per expert.

Elite experts maintain TrustScore > 96 for three consecutive quarters.
Domain Guilds

Guilds rotate in before the issue peaks.

AuraOne keeps every specialist on a warm standby. When TrustScore™ pings, the right guild lights up.

Domain Guilds

Communities built for precision.

Experts grouped by domain, leveled by TrustScore™, and powered by live telemetry. Guilds handle calibration, escalation, and knowledge transfer without manual ops.

Tiered advancement 82 countries Live mentorship
Me

Medical AI Alliance

4,291 members

Clinical annotation, safety, FDA submissions

Co

Code & Infrastructure

12,847 members

Autonomous debugging, infrastructure monitors

Cr

Creative AI Collective

8,392 members

Synthetic data, multimodal review, tone alignment

Re

Research & Ethics

3,104 members

Evaluation design, bias review, policy

Guild Orbit

Adept
Specialist
Principal
AuraOne
Guild promotion happens automatically when TrustScore > 95 for 3 cycles.Mentorship credits unlock for experts who maintain 0.3% escape rate for 60 days.
Annotation & Workforce

Multimodal work.
One queue.

Video, LiDAR, and active learning priorities share the same SLA enforcement, pricing policies, and audit trail. Every reroute stays explainable.

Multimodal Annotation + Active Learning
Video timeline labeler
frame 214
label: merge-safe
00:01:12markers: 700:01:28
API surface
POST /api/v1/workforce/jobs/priority
POST /api/v1/workforce/jobs/sla
POST /api/v1/workforce/jobs/pricing
GET /api/v1/observability/slo
Active learning queue
auto-prioritized
VIDEO
Lane merge ambiguity
now
uncertainty82%
SLA
11m remaining
LIDAR
Occluded pedestrian cluster
next
uncertainty74%
SLA
18m remaining
VIDEO
Night glare false positives
steady
uncertainty63%
SLA
26m remaining
TEXT
Policy note: escalation rationale
steady
uncertainty38%
SLA
44m remaining
SLA enforcement
Timers, auto-escalation, and credits stay automatic—so queues stay calm even when volume spikes.

Infrastructure for hybrid teams.

Every tool you need to manage AI + human workforces at scale.

Adaptive Reroute Engine

Smart traffic control. AI handles the easy stuff, humans handle the rest.

Ops Glass

Total visibility. See every decision as it happens.

TrustScore™ Current

Real-time reputation. Quality you can measure.

Moment Recorder

Instant replay. Learn from every escalation.

Stripe Connect Payouts

Automated global payroll. 20+ currencies, zero spreadsheets.

Consensus Gates

Quality performance locks. Below 95% accuracy? The system blocks the worker.

Compliance Operations

Audits waiting at sunrise.

Every reroute writes evidence into the AuraOne ledger—time, payouts, approvals, and guardrail trails ready before the day begins.

Time and breaks handle themselves

  • /api/v1/time/entries and /api/v1/time/breaks stamp every shift, rest, and override the moment it fires—exportable as evidence in one click.
  • Break guardrails enforce automatically; supervisors only step in if someone declines the suggested relief shift.
  • Payroll sync ships signed records to finance nightly—spreadsheets never enter the loop.

Governance shows its receipts

  • TrustScore™ adjustments, queue throttles, and reroutes log with actor, rationale, and guardrail snapshot for SOC2, HIPAA, and EU AI Act proof.
  • Finance receives variance pings before Stripe Connect disburses a cent.
  • AuraOne auto-resumes batch queues after deploys; hung jobs are retried before customers notice.
  • Telemetry flows into your observability stack so SLA drift surfaces as a gentle pulse, not an escalation.
Efficiency by Design

Do more.
With less.

Our hybrid model ensures you only pay for human expertise when you actually need it.

Without Hybrid Routing

Manual task assignment

Manual triage steals executive time
Seasoned experts sit on every ticket regardless of complexity
48-72 hour queues become normal
No shared film explaining the decision path
Escalations demand late-night paging

With Hybrid Routing

Intelligent task distribution

AI resolves 78% of volume; humans focus on the edge
$54K monthly spend with 98% quality locked
Turnaround holds under four hours at P95
TrustScore™ keeps inter-annotator agreement above 92%
Confidence-based routing needs zero manual oversight

Standby spectrum for every moment

Annotator

$25/hr

Queue-ready generalists for continuous annotation pulses.

Reviewer

$95/hr

Hybrid QA leads who deliver approvals with TrustScore™ rationale.

Specialist

$250/hr

Regulated domain minds that catch policy nuance mid-review.

Expert

$500/hr

Mission-critical guild captains for launch-night anomalies.

Live Telemetry

Workforce Heatmap

Dynamic routing load across expert tiers with intent-aware highlighting.

1,142 active agentsSignal latency 0s
Annotator
Reviewer
Specialist
Expert
1,142

Active workforce

99.98%

TrustScore average

13,847

Tasks completed

< 4hrs

Turnaround (P95)

AI handled
78%
Human routed
22%
Escalations
12
Guilds active
16

Five lines to calm the channel.
AuraOne does the rest.

workforce-routing.ts
import { AuraOne } from '@auraone/sdk';
 
const workforce = new AuraOne.Workforce();
 
// Route task intelligently
const result = await workforce.route({
task: 'medical-annotation',
confidence: 0.85,
maxCost: 250,
guild: 'medical-imaging-alliance'
});
 
// AI handles 78%, experts get the rest
if (result.routed === 'human') {
console.log(`Expert assigned: ${result.expert.name}`);
}
 
// ✓ Hybrid intelligence, one API

Import AuraOne. Route the moment.

TypeScript, Python, REST, GraphQL—every interface taps the same TrustScore™ spine.

Bring your incident.
Leave with calm.

Walk the TrustScore™ flight deck and watch AuraOne reroute in real time. One orbit, zero panic.

92%+ inter-annotator harmony
<4 hr P95 turnaround
78% cost reduction